Refund policy

Cancellations 

A minimum of 24 hours is required to cancel or reschedule any orders made online.

Returns

Due to the perishable nature of our products and how we are unable to control how our products are transported and stored once they leave our shop, Staij and Co. does not accept returns, provide refunds or exchanges. If, for some reason, you are unsatisfied with your purchase and feel it does not match your expectations, please contact our Customer Service Team by emailing info@staijandco.com WITHIN 24 HOURS of the date you picked up your order and provide the following information: order number, photos of all angles including product and packaging, a detailed description of the issue and information on how your item was transported and stored. We will make every effort to address your concerns and make sure you are happy with your Staij and Co. experience. Due to the perishable nature of our product, all claims submitted after the 24 hour window or without proper photos, order number, transportation and storage information will not be eligible for re-order or credit. Circumstance pending, Staij and Co. will issue a credit or re-order.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@staijandco.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged.